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However we ask for help, we should be seen – really seen – the same day. That first conversation might happen face-to-face, online or over the phone.
From that moment, we need to be seen as a unique, whole person. With unique experiences. Unique and diverse needs. And the support we are offered needs to reflect that.
It might be clinical support, like therapy or medication. It might be practical support, like help with housing. It might be social support, like help to make connections locally. It’s whatever will make the biggest difference to our mental health.
This isn’t a pipedream. It's a fundamental shift in how we think about mental health support, and it works.
The right support at the right time means fewer people become more unwell. Where the approach has been tested, waiting times have fallen and people's mental health has improved. And the Welsh government has already committed to moving to a same-day open access model.
Add your name to show your support for a better mental health system in England.